Refund & Exchange Policy

You can cancel your order any time before it has been dispatched, for a full refund. Message us on WhatsApp or email with your order number and we'll process it right away. Once an order has been dispatched, it can no longer be cancelled — but you may still be eligible for an exchange under the terms below.

We do not offer refunds once an order has been delivered. If something's wrong, we'll make it right with a free exchange — this applies to items that arrive damaged, defective, or different from what you ordered.

Exchange requests must be raised within 7 days of delivery. Requests raised after this window unfortunately cannot be accepted.

For any damage, defect, or wrong-item claim, please share a continuous, unedited unboxing video that clearly shows the sealed parcel, the shipping label, and the box being opened. This is the fastest way for us to verify the issue and approve your exchange — claims without a valid unboxing video may not be accepted.

Once you raise a request with your order number, reason, and unboxing video, our team reviews it and arranges a pickup where needed. After we receive and inspect the item, approved exchanges are shipped out within approximately 7–10 working days. Exchanges for damaged, defective, or wrong items are free of charge. If a re-delivery attempt fails because the address or contact details provided were incorrect, a ₹200 re-dispatch charge may apply.

Some of our products — like our breathing plushies and glow lamps — include small motors, LEDs, or rechargeable batteries. These are covered against manufacturing defects if the product doesn't work on arrival. Normal wear such as gradual dimming, battery capacity reducing over time with regular use, or damage from misuse (drops, water, unauthorized repairs) is not covered.

If your prepaid order is cancelled before dispatch, you'll receive a 100% refund to your original payment method, processed within 5–7 business days. Once an order has shipped, refunds are not issued — only exchanges as described above.

Items purchased on clearance sale, and any product without its original packaging and tags intact, are not eligible for exchange unless they arrived damaged or defective.

Reach out any time at Unboxsociety2026@gmail.com or WhatsApp us at 95573 25944 — we're here to help.