Refund policy

Return & Exchange Policy

At Unbox Society, we want every toy to bring a smile. If something isn't right with your order, we're here to help. Please read our policy below so you know exactly what to expect.

Return Window

You may request a return or exchange within 7 days of delivery. Requests made after 7 days from the date of delivery cannot be accepted, so please inspect your order as soon as it arrives.

Eligibility for Returns

To be eligible for a return or exchange, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all tags, labels, manuals, and accessories intact
  • Accompanied by the original invoice or proof of purchase

For safety and hygiene reasons, we cannot accept returns of items that have been opened and played with, unless the item is defective or damaged.

Damaged, Defective, or Wrong Items

If you receive a toy that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos or a video of the item and packaging. Once verified, we will arrange a replacement, exchange, or store credit at no extra cost to you.

How to Request a Return

  1. Email us at [your support email] or WhatsApp us at 9557325944 with your order number and reason for return.
  2. Our team will review your request and respond within 1–2 business days.
  3. If approved, we will share return shipping instructions. Please pack the item securely in its original packaging.
  4. Once we receive and inspect the item, we will confirm your exchange or issue your store credit.

Please do not send items back without contacting us first — unapproved returns cannot be processed.

Refunds, Exchanges & Store Credit

We do not offer cash refunds. Instead, you can choose between:

  • Exchange — swap your item for a different size, colour, or another toy of equal value. If the new item costs more, you can pay the difference; if it costs less, the balance will be issued as store credit.
  • Store Credit — receive the full item value as credit that can be used on any future purchase at Unbox Society. Store credit does not expire.

Exchanges and store credits are processed within 5–7 business days of us receiving and inspecting the returned item.

Return Shipping

If the return is due to our error (damaged, defective, or wrong item), we will bear the return shipping cost. For all other returns, the return shipping cost is borne by the customer.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Toys that have been used, assembled, or damaged after delivery
  • Items without original packaging, tags, or accessories
  • Items purchased on clearance or marked "final sale"
  • Gift cards and store credit

Shipping Coverage

Unbox Society currently ships only within India. We do not accept returns or exchanges for orders shipped outside India through third-party forwarding services.

Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may request a return under this policy after delivery.

Need Help?

For any questions about returns or exchanges, reach out to us:

  • Email: [your support email]
  • Phone / WhatsApp: [your number]
  • Hours: Monday–Saturday, 10 AM – 6 PM IST

Unbox Society reserves the right to update this policy at any time. The policy applicable at the time of your purchase will apply to your order.