Shipping policy

Shipping Policy — Unbox Society

Thank you for shopping with Unbox Society! We're committed to getting your toys to you safely and quickly. Please read below to understand how we handle shipping.

Shipping Coverage

We currently ship only within India. We deliver to most serviceable PIN codes across the country through our trusted courier partners. Unfortunately, we do not offer international shipping at this time.

If your PIN code is not serviceable, our team will contact you to arrange an alternative or cancel and fully credit your order.

Order Processing Time

  • Orders are processed and dispatched within 1–2 business days of order confirmation.
  • Orders placed on Sundays or public holidays are processed on the next business day.
  • During sale events or festive seasons, processing may take an additional 1–2 business days.

You will receive a confirmation email with tracking details as soon as your order is dispatched.

Estimated Delivery Time

Delivery times vary by location:

  • Metro cities: 3–5 business days after dispatch
  • Other cities and towns: 5–7 business days after dispatch
  • Remote or hard-to-reach areas: 7–10 business days after dispatch

Please note these are estimates and not guarantees. Delays may occasionally occur due to weather, courier disruptions, festivals, or circumstances beyond our control.

Shipping Charges

Shipping charges, if any, are calculated and displayed at checkout before you complete your payment. Any free-shipping offers or thresholds will be clearly shown on our website at the time of purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp. You can use this number to track your package on the courier partner's website. Tracking information may take up to 24 hours to become active after dispatch.

Delivery Attempts

Our courier partners will typically make up to 2–3 delivery attempts. Please ensure:

  • Your shipping address and phone number are complete and accurate
  • Someone is available to receive the package

If delivery fails after all attempts and the package is returned to us, we will contact you to arrange re-shipment. Re-shipping charges may apply if the failure was due to an incorrect address or unavailability.

Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please refuse to accept it and contact us immediately. If you notice damage after opening, report it to us within 48 hours of delivery with photos or a video, and we'll make it right as per our Return & Exchange Policy.

Incorrect Address

Please double-check your address before placing an order. We are unable to change the delivery address once an order has been dispatched. Unbox Society is not responsible for orders delivered to an incorrectly provided address.

Need Help?

For any shipping-related questions, reach out to us:

  • Email: contact@unboxsociety.com
  • Phone / WhatsApp: +91 95573 25944
  • Hours: Monday–Saturday, 10 AM – 6 PM IST

Unbox Society reserves the right to update this policy at any time. The policy applicable at the time of your purchase will apply to your order.